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REFUND POLICY

Refund Policy

Effective October 11, 2026

This policy applies to paid SyntaxMap subscriptions (Pro and Ultra, billed monthly or yearly) and forms part of our Terms of Service. Subscriptions are sold to you by Waffo.com Limited (“Waffo”), which acts as our reseller and collects your payments, and refunds are returned by Waffo to your original payment method.

1. When you can get a full refund

Each subscription payment, whether it is your first payment or a renewal, qualifies for a full refund if both of the following are true:

  1. you request the refund within 7 days (168 hours) of that payment; and
  2. between that payment and your request, your account has used AI to analyze no more than 50 sentences. Analyses served from our cache, which don’t count toward your limit, are not included. Our server records determine the count.

We set a sentence limit because every analysis uses real AI computing resources. 7 days and 50 sentences are enough to decide whether a subscription is right for you, and the same window after each renewal protects you if you forgot to cancel.

2. Canceling your subscription

  • You can cancel at any time in Membership on our website (“Cancel subscription”) or in the billing portal linked from there. Canceling stops all future renewals.
  • After you cancel, you keep your plan until the end of the billing period you have already paid for. Canceling on its own does not refund the unused part of that period; if the payment for the period still meets the conditions in Section 1, you can request a refund of it.
  • If you switch to a cheaper plan or billing period in the billing portal, the change takes effect at the start of the next billing period, and there is no refund for the current one.

3. Other cases

Payments that don’t meet the conditions above are generally not refundable. However, we will issue a full or partial refund, or compensate you in another way such as extending your subscription, if:

  • you were charged twice for the same billing period, or your payment succeeded but your plan was not activated and we cannot activate it;
  • you were charged for a renewal after you canceled;
  • the Service was unavailable for an extended period for reasons within our control; or
  • applicable law requires a refund.

4. How to request a refund

  1. Email support@syntaxmap.ai with the date and amount of the payment and the reason for the refund (no reason is needed if the payment meets the conditions in Section 1). You can see your payments under Membership → Orders, and your receipts in the billing portal. Please write from the email address of your account so we can verify the request.
  2. We will reply within 3 business days. If the refund is approved, Waffo returns the money to the card or wallet you paid with. It usually arrives within 5 to 10 business days, depending on your bank or payment provider.
  3. We refund the full amount of the payment and do not charge any refund fee.

5. After a refund

  • If the refunded payment is for your current billing period, your subscription is canceled and the plan’s benefits end as soon as the refund is completed, so you won’t be charged again.
  • Your account then returns to the free plan. Your account, settings, and analysis history are not affected, and you can subscribe again at any time.
  • We may decline further refund requests in cases of obvious abuse, such as repeatedly subscribing and requesting refunds on the same account.

6. Questions about a charge

If you believe a charge is wrong, please contact us first and we will look into it promptly. You can also contact Waffo’s support or dispute the charge with your card issuer; while a dispute is open, the subscription in question may be suspended.

7. Changes to this policy

We may update this policy. Updates are posted on this page with a new effective date. The version in effect when you made a payment applies to that payment, unless a later version is more favorable to you.

8. Contact us